Medicaid-approved NEMT provider.
NPI # 1407551989
NPI # 1407551989
Hospital discharge transportation is a non-emergency medical ride home from the hospital — with a trained driver, an accessible vehicle, and door-to-door or bed-to-bed assistance.
We serve Miami-Dade, Broward, and Palm Beach counties 24/7, getting you or your loved one home safely.
Leaving the hospital can bring a mix of relief and worry. You or your loved one are finally going home — but how do you get there safely when walking is difficult, a wheelchair is involved, or the doctor says no driving? A standard taxi or rideshare isn't built for this moment. Our vehicles and PASS-certified team are.
Hospital discharge transportation is a specialized, non-emergency service that safely moves patients from hospitals or rehabilitation centers to their homes or post-acute care facilities.
Hospitals coordinate your medical discharge, but in most cases the ride home is the family's responsibility. That's where Call The Care comes in: we handle the transportation piece of your discharge plan, so every trip from hospital care back home is comfortable, reliable, and stress-free.
Our non-emergency medical transport offers fully equipped vehicles and trained staff, ensuring safe, comfortable, and on-time hospital-to-home transfers.
Which ride is right for a hospital discharge?
For emergencies only — paramedics on board and the highest cost. Not needed for a routine discharge home.
Fine for healthy, independent riders — but the driver can't assist with a wheelchair, a stretcher, or a safe transfer at either end.
ADA-compliant vehicles, PASS-certified staff, door-to-door or bed-to-bed care — at published, transparent rates. Built for exactly this trip.
We believe families deserve straight answers about cost before they book. The total depends on the level of transport your loved one needs and the distance home. Our rates are transparent — here's what a discharge ride in South Florida is built from:
For an exact quote, use the trip estimator on our NEMT rates page or call (855) 850-2255 — we'll price your trip in one phone call. See our full NEMT rates →
BOOK A RIDE NOW
We assist patients in traveling to and from medical appointments, treatments, or healthcare facilities when emergency care is not needed.
Our bedside-to-bedside service offers comprehensive care for patients who require assistance and medical attention throughout their journey. We handle every detail of your medical trip.
Every patient deserves the highest level of comfort. Our specially equipped vehicles provide bariatric patients with a dignified and comfortable medical transportation experience.
Ask the nurse for the expected discharge time, then book online or call (855) 850-2255 — same-day requests welcome.
We match the vehicle — ambulatory, wheelchair, or stretcher — and adjust if the hospital changes the time.
A PASS-certified driver assists with boarding and delivers your loved one safely to their doorstep — or bed-to-bed.
Your recovery journey starts when you leave the hospital
Those without a car or support from family members often struggle in arranging transportation after being discharged from the hospital. Non-emergency medical transportation (NEMT) services are not just about convenience. We serve as a link that safely gets patients home or to their next care facility, taking the burden of organizing their own transport off their hands.
This service is primarily for:
A safe, calm ride home is more than a convenience — it's part of recovery. Reliable discharge transportation helps patients leave on time, follow their discharge instructions, and settle in at home without falls or strain — minimizing the risks of complications and unnecessary readmissions.
A quick checklist for families
Ask the nurse to walk you through the discharge summary and any changes to prescriptions before you leave.
Know when and where the first post-discharge visit happens — we can drive to that one, too.
Walker, wheelchair, oxygen, hospital bed, or shower chair — ordered and delivered before arrival.
Rugs moved, stairs planned for, and a bed ready on the ground floor if climbing isn't safe yet.
The right vehicle for your loved one's mobility, scheduled around the expected discharge time — that part is on us. Call (855) 850-2255.
We provide discharge pickups at every hospital and rehabilitation center in Miami-Dade, Broward, and Palm Beach counties, including Jackson Memorial Hospital, Baptist Health South Florida, Memorial Regional Hospital in Hollywood, Broward Health Medical Center, Cleveland Clinic Weston, and the surrounding rehab and skilled nursing facilities.
Our specialized sedans and ADA-compliant vans are designed to provide post-hospital comfort and safety
Trained professionals with PASS certification, dedicated to exceptional patient care.
Schedule your ride anytime, day or night, for reliable, around-the-clock service.
For transporting patients who use wheelchairs, we provide vehicles equipped with electric ramps and lifts. This means those with mobility issues can be transported safely and comfortably.
Just like our service, the Call The Care team consists of professionals who are trained and certified to provide the highest level of care and support to those they transport. Having PASS certification means our staff are not only responsive but also exceptionally supportive and accommodating, just like our service.
Experience a smooth transition from hospital to home with compassionate care. Our transport team prioritizes your safety and well-being every step of the way.
We provide non-emergency medical transportation services designed to meet the unique needs of patients being discharged from hospitals. Our focus on safety, comfort, and professional care makes our service a smart option for many patients.
BOOK A RIDE NOW
Coverage depends on your specific plan and medical necessity documentation.
Original Medicare (Parts A and B) generally does not cover non-emergency transportation from a hospital to home, unless it's deemed medically necessary and other forms of transportation would endanger the patient's health.
Medicare Part B may cover ambulance services, including for some non-emergency situations, if a doctor certifies it as medically necessary. Check with Medicare for more information.
Medicare Advantage (Part C) plans may offer additional transportation benefits, but coverage varies.
Contact hospital staff or an NEMT provider directly to schedule your ride.
Wheelchair or stretcher transports take riders to nursing homes, rehab centers, return home after treatment, or doctor’s appointments. They also offer long-distance transport over 200 miles.
The staff holds PASS certification, ensuring they provide a responsive, helpful, and supportive experience for patients. This is key to good patient care.
The more notice the better, but we handle same-day discharge requests regularly. If a discharge is likely, book early — we'll adjust the pickup time if the hospital's schedule changes.
Yes. We operate 24/7, including nights, weekends, and holidays — hospital discharges don't follow business hours, and neither do we.
Hospitals can complete a medical discharge even when transportation isn't arranged, which can leave families scrambling. If you're in that situation now, call (855) 850-2255 — we provide same-day discharge rides across South Florida.
Either works. Riders can travel in their own wheelchair, which we secure safely in the vehicle, or we can provide one for the trip.
Ready to go home safely?
Call (855) 850-2255 or book online using the following link
